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Delete Your User Account

Last updated: November 2, 2026

This page explains how to delete your Descodify user account and what happens to your data afterwards. Descodify is published by DESCODIFY, UNIPESSOAL, LDA (Portugal). It applies to the Descodify Android app and to descodify.pt — they are the same user account.

How to delete your user account

  1. Sign in at descodify.pt, or open the Descodify app.
  2. Go to Settings → Privacy & data.
  3. Under Download your data, make an archive and download it with Download my data (ZIP). Keep the file: it holds the records your business needs to keep.
  4. Tick I saved my archive somewhere I can find it later.
  5. Select Delete my user account permanently.
  6. Read the retention notice on the confirmation dialog, type DELETE, then confirm.

Delete my user account permanently is enabled only when your archive is current: you made it within the last 14 days, after the latest change to your businesses' fiscal records, you downloaded it in full, and no document you issued is still being archived. If one of these is missing, the app tells you what to do.

You do not need to contact us, and there is no form to fill in. The request is self-serve and takes effect immediately.

What happens after you request deletion

  • You are signed out everywhere, right away. Every active session on every device ends the moment the request is recorded.
  • Your connected apps stop working, right away. Every app you connected loses its access as soon as you make the request. An API key belongs to the business it was made for, not to you: a key you are responsible for passes to another owner of that business, or is revoked if no other owner remains.
  • A business you are the only member of closes with your user account. Its paid plan stops that day, and the days left are not refunded. Its API keys and inbox address stop working. A business other people belong to carries on for them.
  • For 30 days you can sign in only to download your archive or reactivate your user account. Nothing else under your user account can change. Reactivating also reopens the businesses that closed with your user account. It does not bring back your connected apps, an API key that stopped working or passed to another owner, or a business's paid plan or inbox address: set each up again.
  • Nothing is removed at the end of the 30 days. We do not yet remove a deleted user account's data automatically. Your user account stays deleted, and you can still reactivate it. To have your data removed, see What is kept below.

When a request cannot start yet

Besides the archive, two situations block a deletion request, because deleting would leave a legal or shared obligation unresolved. In both cases the app tells you which one applies and what to do:

  • You are the only owner of a business others belong to. Make another member an owner, or close the business, then request deletion again.
  • An open VAT period. A business that would close with your user account still has a VAT return (Declaração Periódica) in draft. Submit or discard it first.

Closing a business

Any owner of a business can close it in Descodify, for everyone in it, from Settings → Privacy & data, after downloading the archive and confirming they saved it. Every owner is emailed. From that moment the business is closed to all its members: its paid plan stops that day, the days left are not refunded, and its API keys and inbox address stop working. Any owner can reopen it, but the paid plan, API keys and inbox address do not come back. Nothing is removed when a business closes: it stays closed until an owner reopens it.

What is kept

Everything, until you ask us to delete it: your name, email address and profile preferences, your ways to sign in, your business's records (business profile, issued invoices, VAT returns, AT proofs of submission (comprovativos), recapitulative statements, expenses, customers and uploaded documents), your AI assistant conversations and your IRS return data. To have them deleted, email privacy@descodify.pt. Portuguese law requires your business to keep its accounting records for at least 10 years, so keep the archive you downloaded.

Kept while the key works, then for up to 36 months, then deleted: the record of each API key you created or were responsible for: its name and description, the permissions it had, and when it was created, changed, handed to another owner and revoked. A key that passed to another owner keeps working for the business, so its record stays with it. We keep the record only to answer what the key was allowed to do, and who allowed it, if something done with it is disputed.

If you cannot sign in

Email privacy@descodify.pt from the email address on your user account. We will verify that you own it and action the request. This is the route to use if you have lost access and cannot reach the in-app screen.

Related

Our Privacy Policy covers what we collect and why. Our GDPR page covers your other rights, including the right to export a copy of your data before you delete it.